Configurable dashboards for you to streamline the support issues as per your business requirements. Realtime insights help identify bottlenecks in the help desk and mitigate best practices faster.
Don’t miss out support calls from your customers. With Call Popup, you can receive live notifications of incoming calls on your desktop. With email account configuration, you can convert emails received in your inbox into tickets in the help desk. Convert all interactions into data of the system so that your help desk doesn’t have to juggle between apps.
Reduce overhead of manual work by setting up assignment rules (Round Robin or Load Balancing) for automating ticket assignments within your support team. This leaves room for engaging in responses, empowering your help desk to meet commitments in time.
Engage and collaborate for addressing support tickets with multiple assignments or mentions. Out-of-the-box reports to monitor the performance of your support team, to analyze ticket traffic, open and closed tickets. See all the finer details of the big picture of your help desk.
Using Maintenance Schedule, you can avoid missing the maintenance visit for the services that your customers have opted for. Log employee and work done in visit, capture customer feedback and look awesome while doing all this with a single click.
Map important data specific to your business by adding custom fields in your forms. Customize form behavior by auto-fetching values, hide fields based on user roles, create custom Print Formats